Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” (Allocated to astrologer) stage. Customers are requested to order carefully and with full consideration. If you wish to cancel an order, please e-mail customer care team at Sale@shishpa.com within 1 hour from making the payment. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on the best case to deliver as soon as possible. Delays will not be considered as biases for refunds.
We do not consider refunds for incorrect data provided by the customer. We request you to please re-check all your data when entered. shishpa.com will not consider refund requests resulting from the incorrect data provided by you. However, if you e-mail us at firstname.lastname@example.org within an hour of ordering the report, we will consider the changes to be made.
Any delay in the activation of subscription services will be dealt with immediately and compensated on pro-rata biases. No refunds will be issued on the return of damaged products. By ordering products on shishpa.com, the customer takes full responsibility for any damage caused to the product, post its delivery. In case such an order was made via the ‘cash on delivery’ mode of payment, the customer will be charged the cost of the product, as displayed on shishpa.com and the shipping/ payment gateway/ courier charges or all three as applicable, if the product is returned.
The products and services offered by shishpa.com are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a service. shishpa.com holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the website. On ordering the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground.
Any damage caused to the product while in transit, will be dealt with by shishpa.com and its agencies. While shishpa.com tries to make sure that the products displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias.
All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by shishpa.com in processing and / or delivering the service, as applicable. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
For Delivery within India:
Cancellation after placing an Order :- If a Customer has placed an order for Example Gemstone, Rudraksh or Yantra All sales are final return or replacement will be issued only if the product is damaged or incorrect that too with the unpacking video without cuts or pause within 6 hours of the delivery as stamped by Courier Partner. No dispute request will be entertained after expiry of 06 hours.
Points to be noted for claiming Returns / RTO:-
Case to be highlighted within 1 day of receiving the return product
Proper unpacking video of the product to be shared while raising the case
Each case would be resolved with 30 days (in case the case is genuine, max 70% of TP of the product would be reimbursed)